Contact
We are available 24/7, Monday through Sunday. For inquiries about purchasing, order delivery, installation, setup, or after-sales service, please contact UnblockTechBox customer service through the following methods.
We can help you deal with these issues.
We Can Help You with These Issues
SVICLOUD 10P specifications, package contents, free gifts, payment methods, and whether it is suitable for your home use.
Orders & Delivery
Check order status, local delivery, estimated arrival time, shipping address, and other logistics-related questions.
Installation & Setup
Get help with TV connection, Wi-Fi setup, Download Center, app installation, and basic operation issues.
After-Sales Support
Get support for remote control issues, network connection problems, usage questions, warranty, and other after-sales service needs.
Before Contacting Customer Support, We Recommend Preparing These Details
The more complete the information is, the faster our support team can help identify the issue.
- Order number or the email used when placing the order
- The troubleshooting steps you have already tried
- Screenshots, photos, or a short video of the issue
- Your country or region, and whether the shipping address is correct
- Device model, such as SviCloud 10p
Official Customer Support Reminder
Please contact us via WhatsApp :+852 52174784 or sales@svicloudtv.com
To protect your order and device security, please avoid using links, download files, or customer service information from unknown or unofficial sources.
For order or delivery issues, please provide your order number first.
For device usage issues, please provide a photo of the device screen or the error message shown.
FAQ
Is there after-sales support?
Yes. We provide after-sales customer service and basic usage assistance, such as installation and setup, download center, remote control operation, network connection, and frequently asked questions. If you encounter any problems during use, you can contact us for assistance through customer service.
How long will delivery take?
We use local delivery, which generally takes about 2-5 days. Actual delivery time may vary depending on your location, logistics arrangements, weekends, or holidays.
Should I contact you via WhatsApp or Email?
If you need quick assistance, we recommend using WhatsApp. If you need to provide order details, pictures, after-sales instructions, or a more complete description of the problem, we recommend using Email.
What information will customer service ask for?
Usually, they will need your order number, purchase email, device model, location, and a screenshot or photo of the problem. This information will help customer service confirm the situation more quickly.