Privacy Policy

1. Who We Are and Scope

This privacy policy applies to the SViCloud TV store at https://svicloudtv.com. It covers information collected through the website and information provided when you contact us about products, orders, returns or support.

2. Information We Collect

Orders and Checkout

When you place an order, the store may collect your name, email address, phone number, billing address, shipping address, products ordered, order date and amount, order notes and a record of the payment method used.

Accounts and Communications

If you create an account, we store the profile information you provide. When you contact us, we receive the information included in your message and any order information, images or videos you choose to provide. If you request a password reset, your IP address may be included in the reset email.

Comments

When visitors leave comments, we collect the information shown in the comment form, together with the visitor’s IP address and browser user-agent string to help detect spam. An anonymized string created from the email address may be provided to Gravatar. After a comment is approved, the commenter’s profile picture may be publicly visible with the comment.

Technical and Usage Information

The website and its service providers may receive technical information such as IP address, browser and device details, pages requested, cookie identifiers and information needed to operate the cart, checkout, login and security features.

Uploaded Media

If you upload an image, avoid including embedded location information such as EXIF GPS data. Other visitors may be able to download an image and extract location data stored in the file.

3. How We Use Information

• Process payments and create, fulfill and deliver orders.
• Send order confirmations, shipping updates and service messages.
• Provide product, order, return and technical support.
• Maintain customer accounts and remember selected preferences.
• Prevent fraud, spam, misuse and security incidents.
• Maintain business, tax, accounting and legal records where required.
• Operate, troubleshoot and improve the website and store experience.

5. Cookies

Cookies are used for store functions such as the cart, checkout, login, security and saved preferences. You can control cookies through your browser, although disabling necessary cookies may prevent parts of the store from working correctly.

• If you choose to save your name, email address and website when leaving a comment, those convenience cookies last for one year.
• A temporary cookie may be set on the login page to check whether the browser accepts cookies. It contains no personal data and is removed when the browser closes.
• Login cookies last for two days and screen-option cookies last for one year. Selecting “Remember Me” keeps the login for two weeks. Logging out removes the login cookies.
• If an authorized user edits or publishes an article, a cookie containing the post ID may be stored for one day.

6. Embedded Content and External Services

Pages may include embedded videos, images, articles or other content from external websites. Embedded content behaves as though you visited the external website directly. Those services may collect data, use cookies and monitor interactions according to their own policies, especially if you are logged in to that service.

7. Who We Share Information With

Information may be shared only as needed to operate the website and fulfill customer requests, including with:

• The payment provider selected at checkout.
• Delivery carriers and fulfillment partners that need shipping details.
• Website hosting, security, support and technical service providers.
• Spam-detection and fraud-prevention services.
• Professional advisers, regulators or authorities when disclosure is required for administrative, legal, security or compliance purposes.

8. How Long We Keep Information

Comments and their metadata may be retained indefinitely so follow-up comments can be recognized and approved. Registered users can see, edit or delete profile information at any time, except the username; website administrators can also view and edit that information.

Order, payment-status, support and transaction records are kept for as long as reasonably needed to fulfill orders, provide support, maintain business records, resolve disputes and meet administrative, legal, accounting, security or tax requirements.

9. Your Data Requests

If you have an account, have placed an order or have left comments, you may ask for an exported copy of personal data held about you. You may also request correction or deletion of personal data. A deletion request does not apply to information that must be retained for administrative, legal, accounting, security or other legitimate record-keeping purposes.

We may need information that reasonably identifies you or the relevant order before completing a request.

10. Where Information May Be Processed

Visitor comments may be checked through an automated spam-detection service. Payment, hosting, shipping and other service providers may process information in the locations where they operate, subject to their own privacy practices and applicable requirements.

11. Contact Us About Privacy

For a privacy question or data request, email sales@svicloudtv.com or use the Contact page. Include enough information for us to locate the relevant account, order or communication, but do not email passwords or full payment-card details.

For related store information, see the Shipping Policy and Refund Policy.