Shipping Policy
Order processing · delivery estimates · tracking
Shipping Information for SViCloud Orders
Review order processing, estimated delivery times, tracking and address-change information before placing an order. Delivery estimates begin after the order has shipped and are not guaranteed arrival dates.
Shipping at a Glance
Processing
Orders are typically processed within 24 to 72 hours.
Shipping Cost
Free standard shipping is currently offered to destinations the store serves.
Tracking
A tracking number and tracking link are emailed after shipment.
Estimated Delivery Times
The following estimates are in business days and apply after the order has shipped. Carrier delays, customs processing and destination conditions may affect delivery.
| Destination | Estimated delivery after shipment |
|---|---|
| United States | 3–7 business days |
| United Kingdom | 3–7 business days |
| Australia | 5–9 business days |
| Canada | 5–9 business days |
| Japan | 3–7 business days |
| Other served destinations | 10–20 business days |
Order Confirmation and Tracking
After your order is processed, an order confirmation is sent to the email address provided at checkout. This may take up to 48 hours. After shipment, a second email is sent with the tracking number and carrier tracking link.
- Tracking information is usually available within 1–4 days after shipment.
- Tracking events may not appear immediately while the carrier receives or scans the package.
- If tracking shows a carrier or delivery issue, contact the courier first. If the order has not arrived after the estimated delivery window, contact our support team.
- You can also use the order tracking page.
Check Your Shipping Address Carefully
You are responsible for entering a complete and correct shipping address at checkout. Because processing begins quickly, there is only a limited time to request an address change or cancellation.
If an address needs to be corrected, email sales@svicloudtv.com immediately after ordering. We will try to help, but a change cannot be guaranteed once processing or shipment has begun.
If a package is returned to our warehouse because the address could not be corrected in time, we can resend it to the corrected address or issue a full refund after the returned package is received.
Returns and Return Shipping
Customers are generally responsible for return shipping costs. If the return is required because an item is defective or incorrect, return-shipping responsibility follows the Refund Policy. Contact us before returning any item.
Countries We Do Not Deliver To
We currently do not ship to Morocco, Nigeria, Kosovo, South Sudan, Martinique, Albania, Indonesia, Algeria or Tunisia.
Questions About an Order?
Contact us before ordering if you need destination-specific shipping information, or contact us with your order number if a shipment needs attention.