Refund Policy

Returns · refunds · exchanges

Clear Steps for Requesting a Return

If you need to request a return, contact us before sending the product. This page explains the 30-day return window, eligibility requirements, refund timing and return-shipping responsibility.

30-Day Window

Request a return within 30 days after receiving the item.

Contact Us First

An approved return and return instructions are required before shipment.

Refund Method

Approved refunds are returned to the original payment method.

1. Return Window

You have 30 days after receiving your item to request a return. If more than 30 days have passed since delivery, we cannot offer a refund or exchange under this policy.

2. Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received:

  • Unworn or unused.
  • Tags and protective films intact, when applicable.
  • In the original packaging.
  • Accompanied by the receipt, order number or other proof of purchase.

Customized products, downloadable software and gift cards cannot be returned.

3. Start a Return Before Shipping

Email sales@svicloudtv.com before sending the item. Do not send a return to the manufacturer or to the address printed on the original shipping label unless our team instructs you to do so.

If the return is accepted, we will provide a Return Merchandise Authorization (RMA) and instructions explaining where and how to send the package. Items returned without first requesting a return will not be accepted.

4. Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued automatically to the original payment method within 5–10 business days.

Your bank, card issuer or payment provider may need additional time to process and post the refund.

5. Exchanges for Defective or Damaged Items

We replace items only when they are defective or damaged upon arrival. To request an exchange for the same product, contact sales@svicloudtv.com and include photos or videos showing the issue.

6. Return Shipping Costs

Changed Mind or Ordered the Wrong Item

You are responsible for return shipping costs. Original shipping charges are non-refundable.

Defective or Incorrect Item

If the return is required because of our error, such as a defective item or the wrong item being sent, we will cover the return shipping cost.

7. Contact Us

For return-policy questions or help with a specific order, contact us using the details below:

For delivery estimates and tracking information, see the Shipping Policy.

Need Help With a Return?

Contact us before shipping anything back and include your order number and a short description of the request.

Contact Support